Help & Faq
Ordering
What is a Backorder?
When an item is out of stock and we don’t have an exact ETA for the shipment, then the item goes on backorder. Once the shipment is planned and it is assigned a date then the order goes from Backorder to Preorder. It allows you to order items in advance and get ahead in the queue, as most of the items such as Kayaks get sold out even before they arrive at the stores
What is a Preorder?
Kayaks go on the preorder for the upcoming shipments. Due to the high demand for our Kayaks, they are sold out even before the shipment arrives. So it is best to place an order sooner than later to lock in the color and price.
What is a Backorder?
When an item is out of stock and we don’t have an exact ETA for the shipment, then the item goes on backorder. Once the shipment is planned and it is assigned a date then the order goes from Backorder to Preorder. It allows you to order items in advance and get ahead in the queue, as most of the items such as Kayaks get sold out even before they arrive at the stores
What is a Preorder?
Kayaks go on the preorder for the upcoming shipments. Due to the high demand for our Kayaks, they are sold out even before the shipment arrives. So it is best to place an order sooner than later to lock in the color and price.
Delivery
How much is the delivery?
To find out delivery charges, please visit the kayak page and below the add to cart option, you will be able to see a box to enter the postal code.
Enter the postal code, select the suburb and click on calculate shipping.
It will show the delivery charge.
This can also be done on the checkout page.
How long does delivery take?
Most deliveries are completed within 2-3 business days. But naturally, some delays can happen and extend this time. We do our best to let you know about these delays as soon as they happen.
How do I pay for delivery?
Once you have received a quote from us, the delivery cost can be paid over the phone or online. To pay online please visit www.kayaks2fish.com/kayak-freight-charge and follow instructions on that page.
It is a $1 item and you would need to increase the quantity to match the delivery cost.
What if you cannot deliver to me?
If we cannot freight to your location, you are able to organize your own freight to collect and deliver.
If you were wanting to do this we can organize for the kayak to be wrapped and ready for transport.
We can also attach any labels you may need onto it.
Miscellaneous
How is the kayak packaged?
Kayaks come wrapped in a bubble wrap and plastic sheet. You don’t need another padding to carry the Kayak.
Do the Kayaks stack on top of each other?
Yes, the kayaks can stack on roof racks.
We recommend travelling with them upside down and no more than two large kayaks or three small kayaks on a roof rack.
Please always check the capacity of your roof racks before loading your kayaks.
How do I install the rudder system?
Please visit https://www.youtube.com/watch?v=V5kfkSN8ghk for detailed instructions.
Will a kayak fit inside of my SUV or wagon?
We recommend folding the back seats down and the front seat forward and measuring the distance.
Our specifications tabs on the product page will give specific measurements.
Warranty & Returns
What is your returns policy?
Our returns policy can be found here – https://www.kayaks2fish.com/returns_policy
What is your TOS (Terms of service)?
Our TOS can be found here – https://www.kayaks2fish.com/terms_of_use